Contact information
At Petypure, we are committed to providing reliable and responsive customer support. If you have questions about your order, our products, or need assistance, our team is here to help.
Customer Support
You can contact our support team using the following methods:
Email: Support@petypure.com
Phone: +1 (307) 317-4805
Our team typically responds to emails within 24–48 hours on business days.
Support Hours
Our customer support team is available:
Monday – Friday
8:00 AM – 7:00 PM
Messages received outside of these hours will be answered during the next business day.
Order Assistance
To help us assist you faster, please include the following information when contacting support:
- Your order number
- The email address used for the purchase
- A clear description of your request
If your request involves a damaged or defective item, please also include clear photos of the product and the packaging.