Return & Refund Policy — PETYPURE™

Last updated: November 12, 2025

At Petypure™, our mission is to ensure you enjoy a positive, worry-free shopping experience. We stand behind the quality of our products and are here to assist if something doesn’t go as planned. Please review our return and refund policy below.

1. Return Eligibility

We accept returns under the following conditions:

• The item must be unused, undamaged, and in its original packaging.
• The return request must be submitted within 30 days of delivery.
• Customers must contact us before returning any item to obtain return authorization.

Non-eligible items include:

• Used grooming tools (for hygiene and safety reasons)
• Items damaged due to misuse or improper handling
• Items returned without prior authorization
• Clearance or final sale items (if applicable)

2. How to Request a Return

To request a return, please email us at Support@petypure.com with the following details:

• Order number
• Email address used at checkout
• Product name
• A photo or short video (if defective, damaged or incorrect)
• Brief explanation of the issue

Our customer support team will respond within 24–48 business hours with detailed return instructions.

3. Return Shipping Costs

Return shipping is the customer’s responsibility unless:

• The item arrived damaged
• The item arrived defective
• The wrong item was sent

In these cases, Petypure™ will cover the return shipping cost.

4. Refunds

Once your returned item is received and inspected:

• Approved refunds are issued to the original payment method.
• Refund processing may take 3–7 business days, depending on your bank.
• Original shipping fees (if applicable) are non-refundable.

You will receive an email confirmation once your refund has been issued.

5. Exchanges

We currently do not offer direct exchanges.
If you would like a different size, color, or item, please request a return and place a new order once your refund is processed.

6. Order Cancellations

Orders may be canceled within 6 hours of purchase.
After this period, your order may already be processed or shipped, and cancellation may no longer be possible.

For additional details, please refer to our Purchase Options & Cancellation Policy.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include:

• Your order number
• Clear photos or video showing the issue

We will promptly provide a replacement at no cost or issue a full refund.

8. Lost or Delayed Packages

If your package exceeds the expected delivery window:

• all products: More than 20 Business Days

Please contact us so we can investigate with the carrier.
If the package is confirmed lost, we will:

• Reship your order at no cost.
• Issue a full refund to your original payment method.

9. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

• Used grooming tools
• Items damaged through misuse or neglect
• Items returned without prior approval
• Clearance or final sale products (if applicable)

10. Contact Us

If you have any questions about returns, refunds, or order concerns, please contact us:

Support@petypure.com
PETYPURE / ARTABI LLC
1908 Thomes Ave
Cheyenne, WY 82001
United States

+1 (240) 290-4286

We’re committed to providing a clear, fair, and transparent shopping experience.